Shipping Policy

Last updated: September 29, 2026

Every Berna & Co order ships free, with tracking, anywhere we deliver.

Processing time

Each watch is inspected and carefully packed before it leaves us. Orders are dispatched within 1 to 3 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.

Delivery time

After dispatch, delivery usually takes 6 to 9 business days, depending on your region. The estimated dates for your order are shown on the product page and at checkout. These are estimates, not guarantees: customs, weather and carrier volume can occasionally add a few days.

Tracking

As soon as your order ships you will receive an email with a tracking code. You can follow your parcel at any time on our Track Your Order page. Tracking updates can take up to 48 hours to appear after dispatch.

Buy 1, get 1 free orders

When your order includes a free second watch, both watches may be packed together or shipped in separate parcels. If they ship separately, you will receive a tracking code for each parcel.

Duties and taxes

Any duties or taxes that apply to your order are displayed at checkout before you pay. If your parcel is held for a charge you were not informed of, contact us and we will help you resolve it.

Incorrect address and failed delivery

Please double-check your address before completing your purchase. If you notice a mistake, contact us as soon as possible: we can correct it as long as the order has not been dispatched. If a parcel is returned to us because of an incorrect address or repeated missed delivery attempts, re-shipping may incur an additional cost.

Lost or damaged parcels

If your parcel arrives damaged, or tracking has not updated for more than 10 business days, contact us with your order number and, in case of damage, photos of the parcel and the watch. We will send a replacement or issue a refund.

Questions

Reach us any time through our contact page. We reply within 2 business days.